Support Center

Find answers, report an issue, or contact our team directly.

Contact Us

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Email Support

dev@saharaplayer.com

We reply within 24 business hours.

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Tutorial Guides

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Step-by-step guides for activation and playlist setup.

Quick Answers

Why is my trial expired? +

The free trial lasts 7 days from the date of first activation. After expiry, contact your IPTV provider or the admin to renew your subscription.

Can I use it on multiple devices? +

Each device has a unique MAC address and requires its own activation. Each device can store multiple playlists independently.

How do I change my playlist? +

Log in to Manage Playlists, remove the old playlist, and add the new one. Your changes should sync to the device within seconds.

My device shows as "Banned" +

Device bans are applied by the administrator for policy violations. Contact support via email with your MAC address to dispute a ban.